SSFCU Customer Service — Phone Number & Contact

SSFCU customer service is reached at 1-888-415-7878, the main Security Service Federal Credit Union member service phone number for account questions, card issues and general help. This independent member guide lists the official ways to contact SSFCU — phone, secure message inside online banking, and branches across Texas, Colorado and Utah — along with the San Antonio headquarters address. It is not the official site, and it never asks for your login or account details.

Because Security Service is a member-owned credit union rather than a storefront business, the quickest route for most questions is the phone line or a secure message from within online banking, both staffed by the credit union directly. Founded in 1956 and based in San Antonio, Texas, SSFCU serves members in three states, and the same member service number works whether you bank in Texas, Colorado or Utah.

Ways to contact SSFCU

1. Member service phone: 1-888-415-7878 — the primary line for account help, cards, loans and general questions.
2. Card on the back of your card — for lost, stolen or fraud issues, call the number printed on your SSFCU card so you reach the right team fast.
3. Secure message in online banking — sign in on the official site and send a message for non-urgent account questions with your details protected.
4. Visit a branch — get in-person help at SSFCU locations across TX, CO and UT, or through CO-OP shared branching.
5. Official website — use the contact and support pages on the official SSFCU site for account servicing and applications.
6. Mail to headquarters — written correspondence can go to the corporate address in San Antonio, Texas.

SSFCU phone number and hours

The main Security Service member service number, 1-888-415-7878, connects you to representatives who can help with balances, transfers, statements, card questions and loan servicing. Phone-support hours vary and may be shorter on weekends and holidays, so if you reach an automated menu after hours you can often still handle routine tasks — like reporting a card or checking a balance — through the self-service options or through online banking. For card fraud specifically, calling the number on the back of your card routes you to the fastest team.

Prefer not to call? Once you are signed in on the official Security Service website, the secure message center lets you write to the credit union without exposing account numbers over email. Our online banking guide explains where those tools live, and the SSFCU login help page covers getting in safely.

SSFCU headquarters and mailing address

The corporate headquarters of Security Service Federal Credit Union is 15000 W Interstate 10, San Antonio, TX 78249. This is the right address for formal written correspondence, but it is not a substitute for reaching your local branch or the member service line for day-to-day account help. If you need face-to-face service, the branch and ATM locations page explains how to find the nearest office across Texas, Colorado and Utah, plus shared branching options when you travel.

For setting up deposits or transfers you often will not need to contact anyone at all — the routing number guide lists routing number 314088637 and what payroll providers ask for. To review accounts before you call, see current rates or check membership eligibility, and return to the member guide home for the full index.

What SSFCU customer service can help with

Member service handles the everyday needs most people call about: confirming a transaction, disputing a charge, ordering checks, updating contact information, unlocking or reissuing a card, and answering questions about loans, certificates and fees. For anything that requires identity verification, expect staff to confirm who you are through secure steps — but never by asking for your full online-banking password or a one-time passcode you received. Keeping those private is the single best protection against account takeover.

This guide is an independent reference and cannot access your account, move money or reset your login. Anything involving your actual account is handled by Security Service through the official channels above — the phone line, secure messaging inside online banking, and branches. When you are ready to sign in or apply, use the official SSFCU site; this page never shows a password field and never collects your details.

SSFCU customer service — FAQ

What is the SSFCU customer service phone number?

The Security Service Federal Credit Union member service phone number is 1-888-415-7878. Use it to reach a representative for account questions, card issues and general support.

How do I contact SSFCU customer service?

You can call 1-888-415-7878, send a secure message from inside official SSFCU online banking, or visit a branch across Texas, Colorado and Utah. Sensitive account requests are handled through these official channels.

What is the SSFCU headquarters address?

Security Service Federal Credit Union is headquartered at 15000 W Interstate 10, San Antonio, TX 78249. This is the corporate address, not a substitute for contacting your local branch.

How do I report a lost or stolen SSFCU card?

Call SSFCU member service at 1-888-415-7878 as soon as possible, or use the card controls in official online and mobile banking to freeze the card while you sort it out.

Will SSFCU ever call me to ask for my password?

No. Security Service will never call or text you to ask for a one-time passcode, username, password or full account number. If someone does, hang up and call the number on the back of your card.